Will I get a receipt for my donations?
Yes! Donations over $5 qualify for a tax rebate, in which you can claim up to 33.33% of your donations back from Inland Revenue. Please see the Inland Revenue website for details. Save the Children does not provide the tax forms, only receipts for donations.
You will receive your annual tax receipt in April for donations made in the previous tax year. If you need any other receipts, you can request these by calling 0800 167 168 or emailing email@example.com.
Can I choose where my donations go?
Giving to our general fund is the best way to contribute to the success of our life-changing projects for children. These donations require less administrative time than others because there are no restrictions on them, and they are therefore most cost-effective. General funds allow Save the Children to ensure that all projects receive enough funding and that no projects are under-funded, and they offer us the flexibility to respond to emergencies immediately.
Can I sponsor a child through Save the Children?
Save the Children New Zealand does not run individual child sponsorship programmes. Like many charities we have offered this form of support in the past, but our approach today ensures that we use your donations to support children and their families in the most effective way. We believe that focusing on the community brings about broader and deeper change for children, with more long-lasting impacts.
Terms and Conditions:
The terms and conditions of this agreement between Save the Children New Zealand Ltd (Charity Number CC 25367) (“Save the Children New Zealand”) and you govern your donation (“Contribution”) to Save the Children New Zealand. This agreement replaces any former agreement you may have entered with Save the Children New Zealand. 2. Save the Children New Zealand agrees to debit your bank account or credit card account (whichever is relevant) on or within 10 working days of your agreed Debit Date detailed above) for the amount of Contribution nominated by you, unless another date has been agreed with you. If the payment fails, we will re-attempt to debit your account. 3. You agree that: a. you will confirm with your financial institution that your nominated account can accept direct debits; b. there will be sufficient funds in the nominated bank account or credit card account to cover the amount of the Contribution on the Debit Date; c. you will advise Save the Children New Zealand if the nominated bank account or credit card account is transferred or closed. 4. Save the Children New Zealand reserves the right to change the terms on which you have entered this agreement by giving you 14 days written notice. Changes may include increasing the amount of the Contribution, altering the frequency of Contribution or altering the Debit Date. You will be bound by such changes unless you advise Save the Children New Zealand that you do not agree to them by written notice or you verbally advise the Donor Services Team on 0800 167 168 between Monday to Friday 9am and 5pm. 5. You may make the following changes regarding your Contribution by written notice to Save the Children New Zealand or by verbally advising the Donor Services Team on 0800 167 168 at least 10 working days prior to the next Debit Date: a. defer a particular debit and arrange to catch it up at an agreed later date; or b. cancel all debits and terminate this agreement with Save the Children New Zealand. c. all communication to Save the Children New Zealand must include your Save the Children New Zealand Donor ID. 6. Where you believe that a debit to your bank account or credit card account (whichever is relevant) has been made without your authorisation (Unauthorised Debit) you agree to advise Save the Children New Zealand by written notice or verbally advise the Donor Services Team on 0800 167 168 immediately upon becoming aware of the Unauthorised Debit. 7. In the event that you are not satisfied with Save the Children New Zealand's handling of the Unauthorised Debit you should contact your financial institution who should respond to you within 30 days. 8. Save the Children New Zealand agrees to refund the amount of the Unauthorised Debit to you where we cannot show that you authorised the Debit. 9. You agree that Save the Children New Zealand has the right to terminate this agreement by written notice to you in its absolute discretion without giving any reasons. 10. By you entering into this agreement, we will obtain personal information about you, as that term is defined by the New Zealand Privacy Act of 1993 ("Personal information"). By signing this agreement you agree that Save the Children New Zealand may collect your Personal Information to process your Contribution and consent to Save the Children New Zealand transferring relevant parts of your Personal Information overseas to its affiliated offices, to the extent reasonably required by Save the Children. 11. The governing law of this agreement shall be the law of New Zealand and the parties agree to submit to the jurisdiction of the courts of that state.
Will Save the Children share or sell my personal contact details?
Save the Children New Zealand won’t share, sell or swap your financial or credit card details. We would occasionally like to share your contact details with like-minded third parties, such as other children and international aid charities. This helps us to reach more supporters like you. But of course this is up to you. If you don’t want us to do this, please just let us know.
Information you supply to us may be used to:
- contact you about our work
- send you tax receipts for your donations
- obtain payment for donations or confirm your donations.
Direct Debit Terms & Conditions
Specific conditions relating to notices and disputes:
You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:
- You don’t receive a written notice of the amount and date of each direct debit from the initiator, or
- You receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.
The initiator is required to give a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series. The notice is to include the dates of the debits, and the amount of each direct debit. If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice no less than 30 calendar days before the change.
For customer-initiated direct debits, the initiator may only send a direct debit if you have asked the initiator to send it, and agreed the amount of the direct debit. The initiator is required to give you a written notice of the amount and date of each direct debit no less than the date of the debit.
You may ask your bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if you are not reasonably satisfied that the authority authorised your bank to debit your account with the amount of the direct debit.
If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.
Giving feedback or making a complaint
If you wish to give feedback or have a complaint, please contact us
- By email: firstname.lastname@example.org
- By phone: 0800 167 168 or +64 4 385 6847, from 9am to 5pm, Monday to Friday, excluding public holidays.