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We are committed to you.

Our promise to you

As a supporter of Save the Children, you will receive:

  • Updates to show you how your money is being put to work and how you’re saving children
  • Exclusive stories from the children whose lives you’re changing
  • The opportunity to save even more children when emergencies happen
  • Your annual tax receipt (in April), which you can use to claim back 33.33% of your donations from Inland Revenue (see the Inland Revenue website for details).

We are here to help. If you have any queries, you can get in touch with us Monday to Friday, 9am to 5pm. Phone: 0800 167 168 or email:

What happens if my situation changes OR I need to change my credit card/bank account number?

If you have a change in circumstances or need to update your credit card or bank account number, please give us a call on 0800 167 168 from 9am to 5pm, Monday to Friday. We have different options to suit your circumstances and enable you to continue to save children’s lives every day.

How do my monthly donations actually work?

Your donations are put to work where the need is greatest, an always-changing situation that we monitor every day. One month it may be treating severely malnourished children in East Africa, and the next month it could be funding children’s education in rural Indonesia.

You’ll help us to work with communities until they can sustain change themselves. That way your donations really will make a difference. It’s your long-term commitment that transforms children’s lives.

Save the Children runs development projects in partnership with local organisations. For example, in an economic development project in Cambodia:

  1. Our team will work with the Save the Children team on the ground in Cambodia to decide what kind of project will benefit children the most in the local communities
  2. The New Zealand team will source additional funding for the project, sometimes from the New Zealand Ministry of Foreign Affairs and Trade, which will match every dollar that New Zealanders give with $2 or $3 (depending on where the project is)
  3. The Cambodia team will implement the project with the local communities
  4. One of our New Zealand International Programmes Managers will visit the project every year for the length of the project to make sure that everything is running smoothly and that your money is being used properly
  5. We will share stories about the successes the project has had and stories about the children who have been directly helped by your donations.

What kind of a difference will my donations make to the lives of children?

Save the Children believes that every child deserves a future. In New Zealand and around the world, we fight for children’s rights and we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. 

Why Save the Children?

Your monthly donations are going to the largest independent children’s charity in the world. We are non-religious and not aligned with any political sides. We don’t make judgements about the support we provide based on religious, political or ethnic affiliations.

We work in 120 countries around the world and we go to some of the toughest places to save children in desperate circumstances.

Will I get a receipt for my donations?

Yes! Donations over $5 qualify for a tax rebate, in which you can claim up to 33.33% of your donations back from Inland Revenue. Please see the Inland Revenue website for details. Save the Children does not provide the tax forms, only receipts for donations.

You will receive your annual tax receipt in April for donations made in the previous tax year. If you need any other receipts, you can request these by calling 0800 167 168 or emailing

Can I choose where my donations go?

Giving to our general fund is the best way to contribute to the success of our life-changing projects for children. These donations require less administrative time than others because there are no restrictions on them, and they are therefore most cost-effective. General funds allow Save the Children to ensure that all projects receive enough funding and that no projects are under-funded, and they offer us the flexibility to respond to emergencies immediately.

Can I sponsor a child through Save the Children?

Save the Children New Zealand does not run individual child sponsorship programmes. Like many charities we have offered this form of support in the past, but our approach today ensures that we use your donations to support children and their families in the most effective way. We believe that focusing on the community brings about broader and deeper change for children, with more long-lasting impacts.

Our privacy policy

Will Save the Children share or sell my personal contact details?

Save the Children New Zealand won’t share, sell or swap your financial or credit card details. We would occasionally like to share your contact details with like-minded third parties, such as other children and international aid charities. This helps us to reach more supporters like you. But of course this is up to you. If you don’t want us to do this, please just let us know.

Information you supply to us may be used to:

  • contact you about our work
  • send you tax receipts for your donations
  • obtain payment for donations or confirm your donations.

Our refund policy

Save the Children will only refund a donation in the event that (a) Save the Children has made a mistake in processing that donation and (b) there is visual evidence to prove it. Written notice (letter or email) of the desire to cancel a donation must be provided to Save the Children 24 hours prior to the donor’s next debit date.

Direct Debit Agreement

By signing up to a monthly donation to be debited from your bank account, you agree to the following:

The Customer may:

a) At any time, terminate the Direct Debit as to future payments by giving written notice of termination to the Bank and Save the Children.

b) Stop payment of Direct Debit to be initiated by Save the Children by giving written notice to the Bank prior to the Direct Debit being paid by the Bank.

c) Request the Bank to reverse any Direct Debits initiated by Save the Children if Save the Children cannot produce a copy of the Direct Debit Agreement or Confirmation to the Customer that they are reasonably satisfied that Save the CHildren has authorised the Customer's bank to accept Direct Debits from Save the Children against the Customer's account provided the request is made not more than 9 months after the initiation of the Direct Debit.

Giving feedback or making a complaint

If you wish to give feedback or have a complaint, please contact us

  • By email:
  • By phone: 0800 167 168 or +64 4 385 6847, from 9am to 5pm, Monday to Friday, excluding public holidays.