We are committed to you.

Our promise to you

As a supporter of Save the Children, you will receive:

  • Updates to show you how your money is being put to work and how you’re saving children
  • Exclusive stories from the children whose lives you’re changing
  • The opportunity to save even more children when emergencies happen
  • Your annual tax receipt (in April), which you can use to claim back 33.33% of your donations from Inland Revenue (see the Inland Revenue website for details).

We are here to help. If you have any queries, you can get in touch with us Monday to Friday, 9am to 5pm. Phone: 0800 167 168 or email: info@savethechildren.org.nz.

What happens if my situation changes OR I need to change my credit card/bank account number?

If you have a change in circumstances or need to update your credit card or bank account number, please give us a call on 0800 167 168 from 9am to 5pm, Monday to Friday. We have different options to suit your circumstances and enable you to continue to save children’s lives every day.

How do my monthly donations actually work?

Your donations are put to work where the need is greatest, an always-changing situation that we monitor every day. One month it may be treating severely malnourished children in East Africa, and the next month it could be funding children’s education in rural Indonesia.

You’ll help us to work with communities until they can sustain change themselves. That way your donations really will make a difference. It’s your long-term commitment that transforms children’s lives.

Save the Children runs development projects in partnership with local organisations. For example, in an economic development project in Cambodia:

  1. Our team will work with the Save the Children team on the ground in Cambodia to decide what kind of project will benefit children the most in the local communities
  2. The New Zealand team will source additional funding for the project, sometimes from the New Zealand Ministry of Foreign Affairs and Trade, which will match every dollar that New Zealanders give with $2 or $3 (depending on where the project is)
  3. The Cambodia team will implement the project with the local communities
  4. One of our New Zealand International Programmes Managers will visit the project every year for the length of the project to make sure that everything is running smoothly and that your money is being used properly
  5. We will share stories about the successes the project has had and stories about the children who have been directly helped by your donations.

What kind of a difference will my donations make to the lives of children?

Save the Children believes that every child deserves a future. In New Zealand and around the world, we fight for children’s rights and we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. 

Why Save the Children?

Your monthly donations are going to the largest independent children’s charity in the world. We are non-religious and not aligned with any political sides. We don’t make judgements about the support we provide based on religious, political or ethnic affiliations.

We work in 120 countries around the world and we go to some of the toughest places to save children in desperate circumstances.

Cancellation & Refund Policy

We greatly appreciate the support we receive from our donors which enables us to reach the most marginalised children – thank you so much!

Save the Children require notification, 1 business day prior to the donor’s next debit date, of the desire to cancel a donation. To contact us, you can email info@scnz.org.nz, call 0800 167 168 or send a letter to Save the Children New Zealand, PO Box 6584, Marion Square, Wellington, 6141 (a cancellation via post will be actioned when the post is received).  Please give as much identifying information as possible so we can locate your record.

Save the Children will refund a donation in the event:

•             Save the Children have made a mistake in processing the donation(s). Visual evidence should be produced by the donor to support the claim the deduction(s) was made in error

•             The donor’s banking details have been used fraudulently

Any refund requests must be sent via email to info@scnz.org.nz or post to Save the Children New Zealand, PO Box 6584, Marion Square, Wellington, 6141. Refunds will be returned to the bank account or card the donation(s) was originally processed from. Save the Children will not refund past the current tax year. The final decision rests with the Fundraising Director.

Will I get a receipt for my donations?

Yes! Donations over $5 qualify for a tax rebate, in which you can claim up to 33.33% of your donations back from Inland Revenue. Please see the Inland Revenue website for details. Save the Children does not provide the tax forms, only receipts for donations.

You will receive your annual tax receipt in April for donations made in the previous tax year. If you need any other receipts, you can request these by calling 0800 167 168 or emailing info@savethechildren.org.nz.

Can I choose where my donations go?

Giving to our general fund is the best way to contribute to the success of our life-changing projects for children. These donations require less administrative time than others because there are no restrictions on them, and they are therefore most cost-effective. General funds allow Save the Children to ensure that all projects receive enough funding and that no projects are under-funded, and they offer us the flexibility to respond to emergencies immediately.

Can I sponsor a child through Save the Children?

Save the Children New Zealand does not run individual child sponsorship programmes. Like many charities we have offered this form of support in the past, but our approach today ensures that we use your donations to support children and their families in the most effective way. We believe that focusing on the community brings about broader and deeper change for children, with more long-lasting impacts.

DONOR AGREEMENT

Terms and Conditions:

The terms and conditions of this agreement between Save the Children New Zealand Ltd (Charity Number CC 25367) (“Save the Children New Zealand”) and you govern your donation (“Contribution”) to Save the Children New Zealand. This agreement replaces any former agreement you may have entered with Save the Children New Zealand. 2. Save the Children New Zealand agrees to debit your bank account or credit card account (whichever is relevant) on or within 10 working days of your agreed Debit Date detailed above) for the amount of Contribution nominated by you, unless another date has been agreed with you. If the payment fails, we will re-attempt to debit your account. 3. You agree that: a. you will confirm with your financial institution that your nominated account can accept direct debits; b. there will be sufficient funds in the nominated bank account or credit card account to cover the amount of the Contribution on the Debit Date; c. you will advise Save the Children New Zealand if the nominated bank account or credit card account is transferred or closed. 4. Save the Children New Zealand reserves the right to change the terms on which you have entered this agreement by giving you 14 days written notice. Changes may include increasing the amount of the Contribution, altering the frequency of Contribution or altering the Debit Date. You will be bound by such changes unless you advise Save the Children New Zealand that you do not agree to them by written notice or you verbally advise the Donor Services Team on 0800 167 168 between Monday to Friday 9am and 5pm. 5. You may make the following changes regarding your Contribution by written notice to Save the Children New Zealand or by verbally advising the Donor Services Team on 0800 167 168 at least 10 working days prior to the next Debit Date: a. defer a particular debit and arrange to catch it up at an agreed later date; or b. cancel all debits and terminate this agreement with Save the Children New Zealand. c. all communication to Save the Children New Zealand must include your Save the Children New Zealand Donor ID. 6. Where you believe that a debit to your bank account or credit card account (whichever is relevant) has been made without your authorisation (Unauthorised Debit) you agree to advise Save the Children New Zealand by written notice or verbally advise the Donor Services Team on 0800 167 168 immediately upon becoming aware of the Unauthorised Debit. 7. In the event that you are not satisfied with Save the Children New Zealand's handling of the Unauthorised Debit you should contact your financial institution who should respond to you within 30 days. 8. Save the Children New Zealand agrees to refund the amount of the Unauthorised Debit to you where we cannot show that you authorised the Debit. 9. You agree that Save the Children New Zealand has the right to terminate this agreement by written notice to you in its absolute discretion without giving any reasons. 10. By you entering into this agreement, we will obtain personal information about you, as that term is defined by the New Zealand Privacy Act of 1993 ("Personal information"). By signing this agreement you agree that Save the Children New Zealand may collect your Personal Information to process your Contribution and consent to Save the Children New Zealand transferring relevant parts of your Personal Information overseas to its affiliated offices, to the extent reasonably required by Save the Children. 11. The governing law of this agreement shall be the law of New Zealand and the parties agree to submit to the jurisdiction of the courts of that state.

Our privacy policy

Will Save the Children share or sell my personal contact details?

Save the Children New Zealand won’t share, sell or swap your financial or credit card details. We would occasionally like to share your contact details with like-minded third parties, such as other children and international aid charities. This helps us to reach more supporters like you. But of course this is up to you. If you don’t want us to do this, please just let us know.

Information you supply to us may be used to:

  • contact you about our work
  • send you tax receipts for your donations
  • obtain payment for donations or confirm your donations.

Direct Debit Terms & Conditions

Specific conditions relating to notices and disputes:

You may ask your bank to reverse a direct debit up to 120 calendar days after the debit if:

  • You don’t receive a written notice of the amount and date of each direct debit from the initiator, or
  • You receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.

The initiator is required to give a written notice of the amount and date of each direct debit in a series of direct debits no less than 10 calendar days before the date of the first direct debit in the series.  The notice is to include the dates of the debits, and the amount of each direct debit.  If the initiator proposes to change an amount or date of a direct debit specified in the notice, the initiator is required to give you notice no less than 30 calendar days before the change.

For customer-initiated direct debits, the initiator may only send a direct debit if you have asked the initiator to send it, and agreed the amount of the direct debit.  The initiator is required to give you a written notice of the amount and date of each direct debit no less than the date of the debit.

You may ask your bank to reverse a direct debit up to 9 months after the date the initiator sent the first direct debit under the authority if you are not reasonably satisfied that the authority authorised your bank to debit your account with the amount of the direct debit.

If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.

Giving feedback or making a complaint

If you wish to give feedback or have a complaint, please contact us

  • By email: info@savethechildren.org.nz
  • By phone: 0800 167 168 or +64 4 385 6847, from 9am to 5pm, Monday to Friday, excluding public holidays.